Privacy Policy

Privacy Statement
Kingdom Crown Collection

Last updated: September 2026

Kingdom Crown Collection attaches great importance to the protection of your personal data. In this privacy statement, we explain which personal data we process, why we process it, how we handle it, and what rights you have.

Kingdom Crown Collection processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

1. Who is responsible for your personal data?

Kingdom Crown Collection

C. Benimantell 6
03560 El Campello
Alicante
Spain

Email: info@kingdomcrowncollection.nl
Phone: +31 (0)6-40209315
Phone: +31 (0)6-54358025

Kingdom Crown Collection is the data controller for the personal data processed via our website, webshop, communications, and services.

2. What personal data do we process?

Depending on your interaction with us, we may process the following personal data, among other things:

first and last name;

billing address;

delivery address;

email address;

telephone number;

company name and business contact details;

order and purchase details;

data required for a personalized product;

correspondence with Kingdom Crown Collection;

payment and invoicing details;

information regarding returns and warranty;

IP address;

technical data regarding the device and browser;

data regarding your use of our website;

data you voluntarily provide via forms, email, or other communication.

We do not process more personal data than is necessary for the specific purpose. 3. For what purposes do we use your personal data?

We may use your personal data for the following purposes:

Orders and agreements

We use personal data to:

process your order;

process payments;

deliver products;

generate invoices;

process returns and refunds;

handle warranty and service requests;

contact you regarding your order.

Processing for these purposes is necessary for the performance of the agreement or to take steps at your request prior to entering into an agreement.

Personalized products

When you order a personalized or handmade product, we may process the information necessary to manufacture the product according to your wishes.

This may, for example, relate to:

  • a name;
  • a date;
  • a personal message;
  • an engraving;
  • dimensions;
  • design choices;
  • other specifications you provide for the product.

We use this information solely to the extent necessary to carry out the order.

Customer service

We process personal data in order to respond to questions, requests, complaints, and service inquiries.

Business customers and resellers

When you contact us on behalf of a company, we may process business contact details to manage quotes, orders, deliveries, invoicing, and business relationships.

Legal obligations

We may process personal data when necessary to comply with legal obligations, for example regarding administration, accounting, taxation, and legal requests from competent authorities. Security

Technical data, including IP addresses and log data, may be processed when necessary for the security of our website, systems, and services.

Improving our website

We may use information regarding the use of our website to improve its functionality, security, and user-friendliness.

Where consent is required for this, we will ask for your consent in advance.

Newsletter and marketing

We may send you marketing communications when we have a legal basis for doing so.

When consent is required to send marketing communications, we will ask for your consent in advance.

You can unsubscribe at any time using the unsubscribe option in the relevant email or by contacting us.

4. On what legal grounds do we process personal data?

The GDPR requires a legal basis for every processing activity. Depending on the situation, we may process personal data based on:

  • performance of a contract;
  • compliance with a legal obligation;
  • legitimate interest;
  • consent.

Which legal basis applies depends on the purpose for which the data is processed.

5. With whom do we share personal data?
Kingdom Crown Collection does not sell or rent out your personal data.
However, we may share personal data with parties whose services are necessary for our operations.
This may include, for example:
payment providers;

  • banks and financial service providers;
  • carriers and delivery services;
  • hosting and IT service providers;
  • webshop and software suppliers;
  • administrative and accounting service providers;
  • professional advisors;
  • other service providers who process personal data on our behalf.

These parties receive only the personal data necessary for the specific service being provided.
When a party processes personal data on behalf of Kingdom Crown Collection, we enter into agreements regarding the protection and processing of this data where necessary.

6. Payments
Payments made via our webshop may be processed by external payment providers.
Your payment details may be processed directly by the relevant payment provider. Kingdom Crown Collection does not necessarily receive full payment card details.
Furthermore, the processing of payment data by a payment provider is subject to that service provider's privacy policy.

7. Shipping
To deliver orders, we may share necessary information—such as your name and delivery address—with the relevant carrier.
This information is used solely for the purpose of carrying out the delivery.

8. Retention periods
We do not retain personal data for longer than is necessary for the purpose for which it was collected, unless a statutory retention period requires us to keep the data for a longer period.
For example, administrative and tax-related data may be retained for the legally prescribed period. When personal data are no longer necessary, they are deleted or anonymized, insofar as this is technically and legally possible.

9. Cookies
Our website uses cookies and similar technologies.
Cookies may be necessary for the website and webshop to function properly. For example, a functional cookie can be used to remember products in your shopping cart.
In addition, depending on the services used on our website, we may use analytical or other cookies.
For cookies requiring consent, we ask for prior consent via our cookie banner.
You can change your cookie preferences or withdraw your consent where this option is available on our website.
Tracking cookies may not be placed without prior consent if applicable regulations require such consent. The Dutch Data Protection Authority emphasizes that visitors must be given a clear choice between accepting and rejecting them.
A separate Cookie Statement on our website may provide additional information about the specific cookies we use.

10. Social media
Our website may contain links to or features from social media platforms.
When you use such an external service, that service may process personal data in accordance with its own privacy and cookie policies.
We do not have full control over data processing by external social media platforms.

11. International transfers
Kingdom Crown Collection is based in Spain and may use service providers established within the European Economic Area (EEA).
When personal data are processed or transferred outside the EEA, we ensure that a valid legal basis and appropriate safeguards are in place in accordance with the GDPR. 12. Security
Kingdom Crown Collection takes appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration, disclosure, or other unlawful use.
However, no method of electronic storage or transmission over the internet can guarantee complete security.

13. Your privacy rights
Under the GDPR, depending on the circumstances, you have the right to:

  • access your personal data;
  • have incorrect personal data corrected;
  • have your personal data deleted;
  • have the processing of your personal data restricted;
  • object to certain processing activities;
  • receive your personal data in a structured, commonly used, and machine-readable format;
  • withdraw consent for processing where consent is the legal basis.

Withdrawing consent does not affect the lawfulness of processing that took place prior to the withdrawal.

14. Submitting your request
Do you wish to exercise your privacy rights?
Please send an email to:
info@kingdomcrowncollection.nl

Clearly describe which right you wish to exercise and, if necessary, which personal data your request relates to.
We may request additional information to verify your identity before processing a request. We do this only when necessary to protect personal data against unauthorized disclosure.

15. Right to lodge a complaint
Do you have a complaint about how we handle your personal data?
Please contact us first at:
info@kingdomcrowncollection.nl

You also have the right to lodge a complaint with the competent privacy supervisory authority.
As Kingdom Crown Collection is based in Spain, the Spanish data protection authority (AEPD) is generally the relevant supervisory authority. If the processing also falls under the jurisdiction of another European supervisory authority, the applicable rules regarding cross-border processing may apply.

16. Changes to this privacy statement
We may amend this privacy statement if our services, website, or applicable laws change.
The most current version will be published on our website.
We recommend that you consult this privacy statement regularly.

17. Contact
Do you have questions about this privacy statement or the processing of your personal data?

Kingdom Crown Collection
C. Benimantell 6
03560 El Campello
Alicante
Spain
Email: info@kingdomcrowncollection.nl
Phone: +31 (0)6-40209315
Phone: +31 (0)6-54358025

Last updated: September 2026