Shipping, Return and Cookie Policy

Shipping, Return, and Cookie Policy
Kingdom Crown Collection

Last updated: September 2026

Kingdom Crown Collection places great importance on efficient delivery and the careful handling of returns. Below, you will find our terms and conditions regarding shipping, returns, and cookies.

1. Shipping Policy
1.1 Free shipping

Kingdom Crown Collection offers free shipping on orders within Europe, unless otherwise indicated for a specific product or during the ordering process.

For shipments outside Europe, additional shipping costs, import duties, taxes, or other levies may apply.

Any costs associated with shipping outside Europe will be communicated to the customer in advance whenever possible.

1.2 Delivery

We strive to process and ship your order as quickly as possible.

The estimated delivery time may depend on:

  • the type of product;
  • product availability;
  • any personalization;
  • the production method;
  • the destination;
  • the chosen carrier.

Personalized or custom-made jewelry may require a longer production time. Where applicable, this will be stated before or during the ordering process.

Any stated delivery time is an estimate, unless expressly agreed otherwise.

1.3 Delays

If the delivery of your order is significantly delayed, we will inform you as soon as possible.

If an order cannot be delivered within the agreed timeframe or a timeframe that could reasonably be expected, statutory consumer rights may apply, depending on the situation.

1.4 Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number, provided tracking is available.

It may take some time for the tracking information to become visible via the carrier.

1.5 Damaged delivery

Did you receive your order with visible damage?

Please contact us as soon as possible at:

info@kingdomcrowncollection.nl

We ask that you, if possible:

  • take photos of the packaging;
  • take photos of the damage;
  • keep the original packaging;
  • do not discard the damaged product.

This helps us investigate the damage and handle the claim with the carrier.

1.6 Customs, import duties, and taxes

Shipments outside the European Union may be subject to import duties, taxes, customs fees, or other charges.

If such costs are the recipient's responsibility under applicable import regulations, they are not included in the product price or shipping costs charged by Kingdom Crown Collection, unless otherwise stated in advance.

2. Return policy for consumers
2.1 Statutory cooling-off period

When you purchase a product online from Kingdom Crown Collection as a consumer, you generally have the right to withdraw from the agreement within 14 days without giving a reason.

This period generally begins on the day after you—or a third party designated by you, other than the carrier—receive the product.

Specific statutory rules may apply to orders consisting of multiple products delivered separately.

2.2 Registering a return

Do you wish to exercise your right of withdrawal?

Please contact us within the applicable cooling-off period at:

info@kingdomcrowncollection.nl

Please include the following details:

  • your name;
  • order number;
  • the product you wish to return;
  • the date of receipt.

We will then inform you about the subsequent return procedure.

2.3 Condition of the product

During the cooling-off period, you may inspect and examine the product just as you would be permitted to do in a physical store.

You are liable for any depreciation in the value of the product resulting from use or handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product.

We therefore advise you to handle the product with care and, if possible, to retain the original packaging.

2.4 Return costs

When exercising your statutory right of withdrawal, the costs of returning the product are generally borne by you, unless Kingdom Crown Collection has indicated in advance that it will cover these costs or unless applicable law dictates otherwise.

If a product is delivered incorrectly, damaged, or defective, this does not qualify as a standard return. In such cases, we will first contact you to assess the situation.

3. Exceptions to the right of withdrawal
Not all products can be returned under the law.
The statutory right of withdrawal may not apply, for example, to products that:

  • are manufactured according to the customer's specifications;
  • are clearly personal in nature;
  • have been specially personalized for the customer;
  • are unsuitable for return due to their nature, where a statutory exception applies.

This may apply, for instance, to certain engraved, personalized, or custom-made pieces of jewelry.
Where a statutory exception to the right of withdrawal applies, we will indicate this as clearly as possible before or during the ordering process.

4. Personalized and handmade jewelry
In addition to standard products, Kingdom Crown Collection also produces personalized and handmade jewelry.
Such products may feature:

  • engravings;
  • personal names;
  • personal text;
  • dates;
  • specific sizes;
  • unique designs;
  • other personal customer requests.

If a product is manufactured specifically according to the customer's wishes and consequently falls under a statutory exception to the right of withdrawal, the product cannot be returned under the standard right of withdrawal.
This does not affect any statutory rights regarding defective, damaged, or non-conforming products.

5. Returns by business customers
Statutory consumer rights do not apply in the same way to business customers, resellers, and other B2B clients.
B2B returns or exchanges are therefore assessed based on the agreement, the specific business arrangements made, and applicable legislation. For business returns, please contact us at:
info@kingdomcrowncollection.nl

6. Refunds
If you, as a consumer, validly exercise your right of withdrawal, we will refund the amounts to which you are entitled under applicable law.
The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise with you.
We may withhold the refund until we have received the product or until you have provided proof that you have returned the product, whichever occurs first.
The refund includes, to the extent required by law, the costs of the original standard delivery.
If you chose a delivery method more expensive than the cheapest standard delivery, we are not required to refund the difference, where permitted by law.

7. Sale and promotional products
Products offered at a temporary discount may also be subject to the statutory right of withdrawal when sold to consumers via distance selling.
A discount or promotional price does not automatically negate the statutory right of withdrawal.
As described above, a statutory exception to the right of withdrawal may apply to personalized or custom-made products.

8. Complaints and defects
Have you received a product that is damaged, defective, or does not match your order?
Please contact us as soon as possible at:
info@kingdomcrowncollection.nl
We will assess your report and work with you to find a suitable solution in accordance with applicable law. Your statutory rights regarding conformity and warranty remain fully applicable.

9. Cookies
Kingdom Crown Collection uses cookies and similar technologies on its website.
Cookies are small text files that a website can store on a visitor's device via the web browser being used.
Cookies can serve various functions.

9.1 Functional cookies
Some cookies are necessary for the proper functioning of the website and webshop.
These may be used, for example, for:

  • the functioning of the shopping cart;
  • remembering certain settings;
  • the functioning of the ordering process;
  • security;
  • correctly displaying the website.

9.2 Analytical and other cookies
Depending on the services used on our website, we may use analytical or other non-essential cookies to gain insight into the use of our website and to improve our services.
Where applicable law requires consent for such cookies, they will only be placed after you have given your consent.

9.3 Your cookie preferences
When our website uses a cookie banner or cookie preference center, you can set your preferences there.
You can also manage or delete cookies via your internet browser settings.
However, disabling certain cookies may result in some parts of our webshop not functioning optimally.

9.4 No absolute anonymity
Depending on the type of cookie and the technology used, cookies can be linked to information about a device, browser, or online usage.
Therefore, it is incorrect to state that cookies can never be associated with an individual under any circumstances.
Kingdom Crown Collection uses cookies exclusively for purposes that comply with applicable privacy and cookie regulations.
For more information regarding the processing of personal data, please refer to our Privacy Statement.

10. Contact
Do you have questions about shipping, returns, refunds, or cookies?

Please contact us:
Kingdom Crown Collection
C. Benimantell 6
03560 El Campello
Alicante
Spain
Email: info@kingdomcrowncollection.nl
Phone: +31 (0)6-40209315
Phone: +31 (0)6-54358025


Last updated: September 2026